Mercedes Benz Recruitment 2018 | Freshers | Support Engineer | BE/ B.Tech/ M.Tech/ MS | Bangalore | April 2018
Company: Mercedes Benz India Pvt Ltd
Established in 1994, Mercedes-Benz India Pvt Ltd pioneered the luxury car market in India and boasts of more than 129 years of cutting edge innovation in the luxury automobile industry globally. Set up in 2009, Mercedes-Benz India’s world class production facility is spread over 100 acres in Chakan near Pune.
The production facility is among the fastest green-field operations ever to be created and is rated among the topmost assembly plants of Mercedes-Benz, globally. Since June 2015, Mercedes-Benz India also commenced production from its new expanded production facility located in the same premises.
Company Website: www.mbrdi.co.in
Positions: Support Engineer
Experience: 0 – 2 Years
Job Location: Bangalore
Salary: Best In Industry
Qualification: BE/ B.Tech/ M.Tech/ MS from reputed university
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Job Description:
- Incident and Problem ticket handling using CISM tool.
- Operations Demands (Customer/Internal task) handling through RTC
- Root Cause Analysis of problems reported by the users.
- Communication & coordination with the vendor IBM for problem resolution
- Deployments of scripts & work packages on Integration & Production environment
- Documentation and contribution to predefined Knowledge Database in SharePoint
- Coordinate with different teams in India & Germany
- Coordinate with the Infrastructure team in Daimler on maintenance of the environment
- Installing, upgrading and maintaining Enterprise CLM deployments
- Data migration from other tools/platforms to IBM Jazz CLM Enterprise platform.
- Providing technical design/architecture & solutions for customization with respective to Jazz applications
- Handling tickets which are assigned to L2 group
- Support Level 1 team with all technical queries related to the IBM Jazz CLM platform
- Provide build, stream strategies to development teams in RTC
- Fine tuning Enterprise CLM environment (Monitoring, Server issues)
Good to have
- Good knowledge on customizing Jazz tools (plugin customization, java scripts, java client programs, integration adapters)
- Good knowledge on Integrating Jazz tools with other 3rd party tools (Atlassian, open source , SVN, GIT)
- Customer interaction and ownership of escalations , high level/complex tasks
