Common Service Centre Program

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Introduction

Common Services Centre (CSC) programme is an initiative of the Ministry of Electronics & IT (MeitY), Government of India. CSCs are the access points for delivery of various electronic services to villages in India, thereby contributing to a digitally and financially inclusive society.

CSCs are more than service delivery points in rural India. They are positioned as change agents, promoting rural entrepreneurship and building rural capacities and livelihoods. They are enablers of community participation and collective action for engendering social change through a bottom-up approach with key focus on the rural citizen.

CSC e-Governance Services India Limited is a Special Purpose Vehicle (CSC SPV) incorporated under the Companies Act, 1956 by the Ministry of Electronics and Information Technology (MeitY), Government of India, to monitor the implementation of the Common Services Centers Scheme. It provides a centralized collaborative framework for delivery of services to citizens through CSCs, besides ensuring systemic viability and sustainability of the scheme.



Common Service Centres and Digital India

Digital India is a flagship programme of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy.

CSCs enable the three vision areas of the Digital India programme:

  1. Digital infrastructure as Utility to Every Citizen
  2. Governance and services on demand
  3. Digital empowerment of citizens

    Partners

    1. Village Level Entrepreneur (VLE) to provide service to the rural consumer in villages.
    2. The agency designated by the State – State Designated Agency (SDA)—to facilitate implementation of the Scheme within the State.
    3. Others include central ministries, their departments and other central agencies to offer various services to the citizens and partner banks (public and private sector) and regional rural banks to enable CSCs to become Banking Correspondent Agents / Customer Service Points to deliver various banking and financial services.

    Services offered

    The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills. In addition to the universe of G2C services, a wide variety of content and services that are offered are:

    1. Agriculture Services (Agriculture, Horticulture, Sericulture, Animal Husbandry, Fisheries, Veterinary)
    2. Education & Training Services (School, College, Vocational Education, Employment, etc.)
    3. Health Services (Telemedicine, Health Check-ups, Medicines)
    4. Rural Banking & Insurance Services (Micro-credit, Loans, Insurance)
    5. Entertainment Services (Movies, Television)
    6. Utility Services (Bill Payments, Online bookings)
    7. Commercial Services (DTP, Printing, Internet Browsing, Village level BPO).



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